Support

Contact Us

Have a question, issue, or feedback? Reach out and our support team will get back to you.

We typically respond within 48 hours.

When contacting us, please include:

• A description of your issue or question
• Your device type and iOS version
• Any error messages you've encountered

Frequently Asked Questions

Getting Started

How do I log a meal?

To log a meal, tap the "Log" button in the bottom navigation bar. You can either take a photo of your meal for AI-powered analysis, or manually enter your food items. The app will automatically calculate the nutritional information including carbohydrates.

How does AI meal analysis work?

When you take a photo of your meal, our AI technology identifies the foods in your image and estimates portion sizes. It then calculates the nutritional content including calories, carbs, protein, and fat. You can review and adjust the results before saving.

How do I log blood glucose?

Tap the "Glucose" tab in the bottom navigation, then tap the plus button to add a new reading. Select the type of reading (fasting, pre-meal, or post-meal), enter your blood glucose value, and save. You can also set reminders to help you remember to check.

Privacy & Account

Is my data private?

Yes. Your health data is stored locally on your device and is not uploaded to our servers. Meal photos are temporarily processed for AI analysis but are not permanently stored. For complete details, please see our Privacy Policy.

How do I delete my account and data?

Since your data is stored locally on your device, you can delete all your data by uninstalling the app. This will permanently remove all meal logs, glucose readings, and settings from your device.

Subscriptions

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple ID:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select Glow Glucose to manage or cancel

How do I restore my subscription on a new device?

If you've previously subscribed and are using a new device, your subscription should automatically restore when you sign in with the same Apple ID. If it doesn't appear, go to Settings in the app and tap "Restore Purchases."

Troubleshooting

The AI isn't recognizing my food correctly

For best results with AI meal analysis:

• Take photos in good lighting
• Capture the entire plate or meal in the frame
• Avoid blurry images
• You can always manually adjust or add items after analysis

I'm not receiving reminders

Make sure notifications are enabled for Glow Glucose:

1. Go to Settings on your iPhone
2. Tap "Notifications"
3. Find and tap "Glow Glucose"
4. Ensure "Allow Notifications" is turned on

Privacy & Data

We take your privacy seriously, especially when it comes to sensitive health information. Here's what you should know:

• Local Storage: Your health data (glucose readings, meal logs) is stored locally on your device
• Photo Processing: Meal photos are temporarily processed for AI analysis and are not permanently stored on our servers
• No Selling: We never sell your personal information or health data
• Encryption: Data transmission uses secure HTTPS connections

For complete information about how we handle your data, please review our Privacy Policy.

Health Disclaimer

Please keep in mind:

• Always follow your healthcare provider's guidance for managing gestational diabetes
• The nutritional information provided by AI analysis is estimated and may vary from actual values
• Blood glucose targets shown in the app are general guidelines; your doctor may recommend different targets for you
• If you have concerns about your blood sugar levels or health, contact your healthcare provider immediately

For more information, please see our Terms & Conditions.